Payment of Invoices and Expenses

We will facilitate the timely and accurate payment of invoices and expenses on behalf of NDIS participants. This service is designed to simplify the financial aspect of managing NDIS funds, ensuring that participants can access the support services they need without the burden of handling payments and paperwork themselves.

How we do this

Invoice Verification: We receive invoices from NDIS-approved service providers, including healthcare professionals, support workers, therapists, and other relevant service provider. Each invoice is carefully reviewed to ensure accuracy and compliance with the NDIS plan.
Invoices can be submitted via:

  • To invoices@holdplan.com.au
  • Via post to PO Box 3241 Norman Park, QLD, 4170
  • Set up a standing authorisation for the service providers of your choice.

 

Budget Alignment: We check the available budget within the participant’s NDIS plan to ensure that there are sufficient funds to cover the requested services. If there are budget constraints, the plan manager may work with the participant to explore alternative solutions or adjustments.

Processing: Once the invoices are verified and budget availability is confirmed, we process the payments to the respective service providers. Payments are typically made within 48 hours.

Expense Tracking: We keep detailed records of all payments made on behalf of the participant. This includes recording the date of payment, the recipient, the service provided, and the amount expended.

Reimbursement Handling: In cases where participants choose to pay for services upfront and seek reimbursement, we assist in facilitating the reimbursement process.

Skip to content